Frequently Asked Questions
Order
To place your order, follow the steps mentioned below:
- ~ Browse by article of your choice
- ~ View details of the product, select your size and add to “cart”
- ~ Create an account or you may proceed as a guest user
- ~ Enter your shipping address with pin code
- ~ Please make sure that you check the total amount and products added to your cart before proceeding.
- ~ Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets or COD)
- ~ For COD, you need t choose the option for COD, before order confirmation.
Once your payment is confirmed, your order will be placed successfully. You will receive a confirmation SMS & Email with your order details. Can I add item or change size after placing an order? Currently we do not have option where a customer can change the size or add new item to a purchased order. Instead, a new order can be placed. Can I change my delivery address after I have placed an order? The shipping address cannot be changed once the order is confirmed. .
As soon as the order is confirmed, you will receive two emails: .
- ~ A mail confirming that the order has been shipped.
- ~ A mail confirming that you have received the order.
All our prices are inclusive of sales tax. Sales Tax is calculated based on the GST laws.
Shipping charges are as mentioned in the product description
We deliver to most cities in India
Please note: Currently we are not shipping internationally.
You can find our products on our site through a simple search. Either enter the product name or article number in the search bar on the top right of the page or click on Select -> Collections on the navigation menu. After completing the search, you can add the selected articles you want by clicking on the option ‘Add To Cart’.
No, it is not mandatory to create an account in order to shop on L2f.in. You can do so as a guest user. However, you will have to share your email ID.
However, creating an account can save you time during checkout as it saves your address details.
You can buy L2F products from L2F.in only right now.
Payments
We accept the following modes of payment:
- — Credit Cards
- — Debit Cards
- — Internet Banking
- — COD
- — Payment Wallets
Please note: As of now we do not accept international cards.
To avail the COD payment mode, select ‘Cash on delivery’ on the payment page while placing an order.
By Default, all users are eligible for COD orders for a cart value below 9999/- INR.
Yes, there is a limit. For any orders below Rs.10000, you can select COD as the mode of payment.
There are no additional charges if you select COD as the mode of payment.
In case, money is debited from your account and the transaction is not successful, please wait 24 hours for the money to be credited back to your account.
If the money is not credited back to your account even after 24 hours, then kindly email/call us with below details:
- ~ Transaction ID
- ~ Order Date and amount
- ~ Bank name and payment gateway
- ~ Customer Name and Contact number
If the payment is received at our end, the order will be confirmed post reconciliation. If not, we will initiate the refund to your account within 2 working days from our payment gateway incase the order has failed due to an issue at our end. The refunded amount will reflect in your bank account within 5-7 working days.
Delivery
If you’d like to track your order, you can receive latest information on order status by following the steps mentioned below. If you’re not registered with us, or purchased as a guest, you’ll need to enter your order number (from your Order Confirmation email) along with the email address & Zip Code to track the order.
Registered Users:
- ~ Login to your account – Login
- ~ Click on View Order History
- ~ Click on the tracking number against the specific order
- ~ Or Click Here Check Status
Not registered?
- ~ Visit Login Page → Check Order→ Enter details to track your order
- ~ Click here Login
Order confirmed, handed over within 48 hours etc; Tentative SLA
The orders are normally shipped within 2 working days from the order date. The order will be delivered to the customers within 5 working days from the date of shipment to serviceable locations.
Here are a few possible causes as to why we are not able to ship your order:
- ~ The product(s) you ordered are out of stock.
- ~ The product(s) failed in quality check before dispatch. We do not ship products to our customers which do not meet our quality standards.
We do not charge any fee for delivery and its free of cost.
Returns and Cancellation
If you are a guest user, follow the steps mentioned below:
- ~ Click on the following link – Order check
- ~ Enter the order number, email id and Zip code
- ~ Select the product you wish to return
- ~ Select the pick-up address.
- ~ Select the pick-up date. (3-5 days window)
- ~ Choose the mode of Refund and submit the request.
If you are a registered user:
- ~ Login to your Account in L2f.in
- ~ Click on View Order History
- ~ Click on Exchange or Return
- ~ Select the product you wish to return
- ~ Select the pick-up address.
- ~ Select the pick-up date. (3-5 days window)
- ~ Choose the mode of Refund and submit the request.
Visit our Returns and Exchange policy page for more info
To cancel an order, mail us on support@l2f.in
Please Note: If the order is not dispatched, then it will be cancelled immediately. In case the order is already dispatched, then we will try our level best to stop the shipment. However, we cannot commit to cancel it. In case delivery is attempted, you can refuse to accept the order.
Cancelled Orders
- ~ Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
- ~ L2F Credits- refund will reflect in your registered account within 48 working hours.
Returned Orders
Once the product(s) reaches back our warehouse and passes the quality check, refund will be initiated within 48 hours.
If your payment method is
- ~ Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
- ~ L2F Credits- refund will reflect in your registered account within 48 working hours.
- ~ Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, you can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)
If it’s been more than 15 working days or longer since you’ve received the notification and you still haven’t received your refund, please get in touch with our customer support. support@l2f.in
You can return all items purchased on L2f.in up to 2 weeks from the date of delivery. Please note that it is only possible for us to accept items that are returned in their original state. The merchandise must not show signs of wear.
Currently, we do not have an exchange policy. You can return the product and get the refund for the same.
Before we can start processing your refund, we need to make sure that your returned products meet our return’s terms and conditions which are as follows:
- ~ The product falls within our 2 weeks returns period. That’s 2 weeks since the day you received the order
- ~ The product/products isn’t/aren’t worn beyond normal use.
- ~ The product/products is/are returned in their original packaging.
- ~ The product still has its original label or tags attached (in case of clothing).
If your product(s) meet the above criteria, we shall proceed with your refund request. If your returned product(s) does not meet the criteria above, we cannot accept the items and unfortunately won’t be able to give you a refund.
You will receive your refund to the same method (Debit/Credit Card/Net Banking/Wallets) that you used to pay for the product(s).
COD – We will refund the amount into your bank account as per the bank details shared by you when raising a return request online.
Visit our Returns and Exchange policy page for more info
From the day you handover the product to our transporter, it can take up to 2 – 5 business days for the package to be delivered to our warehouse. Unfortunately, the timelines may vary as these things cannot be controlled by us.
As soon your package arrives at our warehouse, you will receive an email to confirming that the return process is completed.
Visit our Returns and Exchange policy page for more info
Yes, once the return product clears the quality check, we will refund INR 150/- in form of L2F Credits.
Visit our Returns and Exchange policy page for more info
For a return to be accepted, it must meet the following conditions:
- The product must be unused and unworn.
- The product must be in its original state and packaging.
- Apparel must have the original tags attached. Accessories must have all parts of the original packaging.
Visit our Returns and Exchange policy page for more info
Accounts
To create an account, follow the steps mentioned below:
- ~ Visit quick links on the top right corner of the site and click on the ‘User Icon’, on the pop up window click on ‘Register Here’
- ~ Enter your personal information (Your first and last name).
- ~ Next, enter your email ID, create a password and confirm it
- ~ Complete the process by clicking Create Account.
It’s easy to re-set your password. visit the account sign in page. Click Forgot Password, enter your registered email address and click ‘Submit’. We’ll send you a new link on your registered email ID to set your password.
Promotions & Vouchers
You can apply the L2F voucher code under the “Enter Coupon Code” option on the check-out page.
Our Gift vouchers work only on specific products. Please read the Terms and Conditions that come with your voucher to check whether the voucher applies to your order or not.
Make sure you have entered the voucher code exactly as it appears. It’s easy to make mistakes if you enter the code manually.
The discount voucher will not be refunded in case of returns and cancellations. If there is an option of re-activation, the voucher would be re-activated.