RETURN POLICY

Products purchased from L2F Online Store

L2F is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you’re not happy for any reason, we will gladly accept your return within 2 weeks of your order delivery date. In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! 

If you are a registered user and want to initiate your free return then follow these steps:

  • — Click on the “My Account” option under quick links
  • — Go to your order history and click on Exchange OR Return
  • — Select the product you wish to return
  • — Select the pick-up address and pick-up date
  • — Choose the mode of refund and submit the request

 

For a guest user, please click here and fill the required details

 Please Note: 

  • — Any damage caused due to neglect; improper usage will not be covered under our Returns Policy.
  • — Products can only be returned if they are in an unused condition
  • — All items to be returned must be unused and in their original condition with all original tags and packaging intact.
  • — In case of purchase of multiple quantity, the same the SKU (size variant), all quantities need to be returned
  • — If you choose to self-ship your returns yourself instead of using L2F return logistics, kindly mail us on support@l2f.in

Exchange 

Products purchased from L2F Online Store Exchanging products is not possible. Please enter a new order in the l2f.in

Cancellation by L2F

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations of quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by L2F and accept L2F decision regarding the cancellation.

Cancellations by the customer

In case of requests for order cancellations, L2F reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been invoiced, we shall cancel the order and refund the entire amount. 

 If you’d like to cancel your order please mail us on support@l2f.in

Refund Policy

Cancelled Orders

If your payment method is

  • — Prepaid- Refund will reflect in 5-15 working days depending upon your bank.
  • — L2F Credits- refund will reflect in your registered account within 48 working hours.
  •  

Returned Orders

Once the product(s) reaches back to our warehouse and completes the quality check, refund(s) shall be initiated as per the below, If your payment method is

  • — Prepaid- Refunds will be initiated in 48 hours and amount may take up to 5-15 working days depending upon your bank to reflect in your account.
  • — L2F Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days.
  • — Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)

 

Warranty Claim

If your product been longer than 2 weeksand less than three months since the purchase date (available on the invoice) and the item has developed a flaw, then here’s what you’ll need to do:

Products purchased from L2F

Please reach our customer support +918619175450 or mail us on support@l2f.in.